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VOICE AI Hotels & Hospitality Concierge Inbound + Outbound

Hospitality Concierge

A configurable voice concierge for hotels and resorts. It handles reservation enquiries and guest-service overflow, answers from your property's approved information and captures complete requests for your reservations team — giving guests a warm welcome before they arrive.

Culvion AI· Gurugram, India
✦ What Makes This Bot Different

Built so no reservation enquiry is lost, even at 11 PM. It captures property, arrival and departure dates, guests, room preference and special requests, then passes a complete brief to your reservations team or system, and routes guest-service concerns with full conversation context.

Bot is live and ready
Press. Talk. Decide.
Talk to the bot — right now
No forms. No waiting. No salesperson.
Just press and hear exactly what this bot can do.
🎙 Live Telephony Demo
CULVION AI — HOTEL CALL SIMULATION
▶ Press play to hear a real call with this bot
0:00 0:00
Sample Conversation Preview
HOW A LIVE CALL SOUNDS
Bot
Good afternoon, Olivia here at reservations. How can I help with your stay?
Caller
Hi. I wanted to check rooms for two nights in Goa, for me and my wife.
Bot
Of course. What dates are you looking at?
Caller
The twelfth to the fourteenth of November. Our flight gets in quite late, though.
Bot
No problem, I'll note the arrival time for the team to confirm. Would you prefer a king bed or twin beds?
Caller
A king bed, please. And breakfast, if there's an option for that.
▶ Play the recorded call on the left to hear the real bot
What Conversations This Bot Handles

Five hotel flows,
fully automated

From an after-hours reservation enquiry to post-stay feedback — here's exactly what this bot can handle end-to-end:

01
After-Hours Reservation Enquiries

Captures dates, guests, room preferences and contact details when reception is closed or busy, so no booking enquiry is missed.

02
Peak-Time Call Overflow

Handles routine enquiries while your reception team attends to guests in person.

03
Property & Amenity FAQs

Answers from your approved amenities, check-in timings and published policies, consistently on every call.

04
Complete Reservation Briefs

Passes a complete request to your reservations team or system, including arrival time, bed preference and special requests.

05
Guest Requests & Feedback

Routes service requests, booking-change intake and unresolved post-stay feedback with full conversation context.

Languages Supported

One vendor,
many languages

Culvion AI runs this same voice engine across the following languages — ask us to configure any of them for your use case.

English Hindi Hinglish Spanish French
Frequently Asked Questions

Everything you need to know
before you talk to the bot

It is an AI voice concierge for hotels and resorts that handles reservation enquiries and guest-service overflow, and captures complete requests for your reservations team.
It covers room enquiries, dates and guest preferences, property and amenity FAQs, booking-change intake, guest-request routing and post-stay feedback, with transcripts and structured summaries for your team.
Live room availability, prices, payment and confirmed booking changes need authorised access to your reservation system. Without it, the bot captures the request and hands it to your team. The website demo uses fictional data.
Yes. Calls that need a person can be routed to reservations or reception with the transcript and captured details, so the guest does not repeat themselves.
Yes. It is configured around your property information, policies, call flows, languages and reservation-system integrations, with escalation rules agreed during implementation.