Retail Support Desk
A voice support desk for online retailers and consumer brands. It handles recurring product, order, delivery and return enquiries using your approved policies, verification rules and connected-system access — keeping customer support moving beyond the checkout.
Built to cut repeat support calls without inventing answers. It verifies identity before sharing order details, captures the order reference, issue type and requested next step, and routes exceptions to your team with a structured summary instead of a transcript to re-read.
Just press and hear exactly what this bot can do.
Five support flows,
fully automated
From an order-status call to a return request — here's exactly what this bot can handle end-to-end:
Provides verified status from an authorised order system, or routes the enquiry to your team when that access isn't connected.
Collects the order reference, the problem and the customer's preferred next step, so delayed or missing deliveries reach your team complete.
Explains your published return process and captures the reason for the request, without promising unconfirmed refunds.
Answers recurring product and warranty-process questions from your approved information, consistently on every call.
Writes a structured summary, routes exceptions to the right team and runs approved customer follow-up calls.
One vendor,
many languages
Culvion AI runs this same voice engine across the following languages — ask us to configure any of them for your use case.