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VOICE AI Payment & Collection Banking & Financial Services

Loan Collection – Hindi

AI automatically calls borrowers in Hindi for upcoming EMIs, overdue loan repayments or pending dues. It confirms the customer, communicates the outstanding amount and due date, handles common payment queries and objections, captures the Promise-to-Pay date, and can escalate disputes or complex cases to a human agent.

Vocallabs logo
Vocallabs· India
✦ What Makes This Bot Different

Speak. Persuade. Recover. The bot doesn't just remind — it talks in natural Hindi, explains the overdue amount and due date, handles objections, captures the Promise-to-Pay date and escalates disputes to a human agent with full conversation context when needed.

Bot is live and ready
Press. Talk. Decide.
No forms. No waiting. No salesperson.
Just press and hear exactly what this bot can do.
🎙 Live Telephony Demo
VOCALLABS — COLLECTION CALL SIMULATION
▶ Press play to hear a real call with this bot
0:00 0:00
Sample Conversation Preview
HOW A LIVE CALL SOUNDS
Bot
Hello, क्या मैं Sanchari जी से बात कर रही हूँ?
Caller
जी, बताइए।
Bot
मैं रिया बोल रही हूँ, Vocallabs AI से। आपका होम लोन ₹60,000 पिछले 30 दिनों से pending है। क्या आप बता सकते हैं कि पेमेंट क्यों मिस हुआ?
Caller
थोड़ी पैसों की दिक्कत है, इस महीने के अंदर देखती हूँ।
Bot
Process के अनुसार commitment सात दिनों के अंदर ही record हो सकती है। मैं आपको senior collections manager से connect कर रही हूँ।
▶ Play the recorded call on the left to hear the real bot
What Conversations This Bot Handles

Five collection flows,
fully automated

From a gentle payment reminder to escalation — here's exactly what this bot can handle end-to-end:

01
Upcoming EMI Reminder

Bot calls the customer in Hindi, confirms identity, reminds them about the upcoming EMI, and states the amount and due date clearly.

02
Overdue Payment Follow-up

Automated calls after the due date, informing customers about the overdue amount, with follow-ups until the payment is made or a commitment is captured.

03
Promise-to-Pay (PTP) Capture

Captures the customer's payment commitment with date and amount, records it against the account and schedules an automated follow-up call.

04
Payment Confirmation

Confirms whether the customer has already made the payment, so your team avoids unnecessary calls and keeps repayment records accurate.

05
Objection Handling & Human Escalation

Handles common payment queries and objections, and transfers disputes or complex cases to a human agent with full conversation context.

Languages Supported

One vendor,
many languages

Vocallabs runs this same voice engine across the following languages — ask us to spin up any of them for your use case.

Hindi English Hinglish Tamil Telugu Bengali
Frequently Asked Questions

Everything you need to know
before you talk to the bot

It is an AI voice bot that automatically calls borrowers in Hindi for upcoming or overdue EMIs and loan repayments, and captures their payment commitment.
It can remind customers about EMIs, communicate outstanding amounts and due dates, handle common queries and objections, capture Promise-to-Pay dates and confirm payments, helping lenders improve repayment rates and follow-up efficiency.
Yes. Vocallabs integrates through APIs and configurable workflows, so the bot can work with your existing business systems and processes.
Yes. When human assistance is required, such as a dispute or a complex case, the bot can escalate the call to a human agent with the full conversation context.
Yes. The bot can be customized for your collection workflows, conversation flows, languages and business requirements, with flexible deployment through direct APIs or white-label solutions.