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VOICE AI Sales & Recovery E-commerce & Retail

Abandoned Cart Recovery

AI automatically calls customers who left items in their cart without checking out. It reminds them of their items, confirms purchase intent, identifies reasons such as pricing, payment or delivery concerns, answers product and policy questions, shares checkout links by SMS or WhatsApp, and escalates payment or technical issues to support.

Vocallabs logo
Vocallabs· India
✦ What Makes This Bot Different

Remind. Resolve. Recover. The bot doesn't just nudge — it brings back cart items in a natural conversation, uncovers why checkout was abandoned, answers questions from approved information, shares the checkout link on SMS or WhatsApp and escalates payment issues to support.

Bot is live and ready
Press. Talk. Decide.
No forms. No waiting. No salesperson.
Just press and hear exactly what this bot can do.
🎙 Live Telephony Demo
VOCALLABS — CART RECOVERY CALL SIMULATION
▶ Press play to hear a real call with this bot
0:00 0:00
Sample Conversation Preview
HOW A LIVE CALL SOUNDS
Bot
Hello, क्या मैं Priya जी से बात कर रही हूँ?
Caller
जी, बोलिए।
Bot
मैं रिया बोल रही हूँ, Vocallabs AI से। आपने अपने cart में sports shoes add किए थे, लेकिन order complete नहीं हुआ। क्या आप अभी भी खरीदना चाहेंगी?
Caller
हाँ, पर payment में problem आ रही थी और delivery charges भी जानने थे।
Bot
कोई बात नहीं! मैं आपको checkout link SMS और WhatsApp पर भेज रही हूँ। Payment issue हो तो support team से connect कर दूँगी।
▶ Play the recorded call on the left to hear the real bot
What Conversations This Bot Handles

Five recovery flows,
fully automated

From first cart reminder to support escalation — here's exactly what this bot can handle end-to-end:

01
Cart Reminder Calls

Bot calls customers who left items in their cart, reminds them about the products, and confirms whether they still intend to complete the purchase.

02
Abandonment Reason Discovery

Identifies why checkout was abandoned, such as pricing, payment issues or delivery concerns, and qualifies the customer's purchase intent for next steps.

03
Product & Policy Queries

Answers product, availability, shipping and return-policy questions using approved information, so customers get clear answers without waiting for support.

04
Checkout Link Sharing

Shares the checkout link through supported channels such as SMS or WhatsApp during the call, making it easy for customers to complete the order.

05
Support Escalation & Follow-up

Escalates payment or technical issues to customer support, and sends follow-up messages to customers who still need time to decide.

Languages Supported

One vendor,
many languages

Vocallabs runs this same voice engine across the following languages — ask us to spin up any of them for your use case.

Hindi English Hinglish Tamil Telugu Bengali
Frequently Asked Questions

Everything you need to know
before you talk to the bot

It is an AI voice bot that automatically calls customers who added products to their cart but did not complete checkout, to recover potentially lost sales.
It can remind customers about their items, confirm purchase intent, identify reasons for abandonment, answer product queries, share checkout links and escalate issues, helping recover lost sales.
Yes. Vocallabs integrates through APIs and configurable workflows, so the bot can work with your existing store, checkout, messaging and business systems.
Yes. When human assistance is required, such as a payment or technical issue, the bot can escalate the call to customer support with the full conversation context.
Yes. The bot can be customized for your recovery workflows, product information, languages and business requirements, with flexible deployment through direct APIs or white-label solutions.